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Threat Prevention policy installation reports failure although policy was installed successfully on the Security Gateway Technical Level
Symptoms
  • Threat Prevention policy installation reports failure in SmartConsole with this error: "Policy installation had failed due to an internal error."
  • The Security Gateway shows that the Threat Prevention policy was received and installed successfully using the command: fw stat -b AMW.
  • According to $MDS_FWDIR/log/install_policy.elg, the policy installation was successful for all modules.
Cause

The file $FWDIR/conf/amw_loader_dbg exists on the Security Management Server.
This affects the different status of the policy load, and therefore, an error is presented even though the policy was pushed successfully to the Security Gateway.


Solution
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