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Gateways are missing from Infinity SOC gateways list
Technical Level
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Solution ID
sk173724
Technical Level
Product
Infinity SOC
Version
All
Platform / Model
All
Date Created
30-May-2021
Last Modified
28-Oct-2021
Symptoms
Infinity SOC is activated but Security Gateways are missing in the Security Gateways list.
The portal is not receiving logs from the missing gateways.
Global Settings> Contracts > Associated Accounts > Sync does not solve the issue.
Solution
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