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"Status information is missing" in the Compliance status of SmartEndpoint when "Windows Server Update Service" is enabled in Compliance policy Technical Level
Symptoms
  • All Endpoint Security clients installed with Compliance feature fail to report the correct Compliance status, while the Compliance policy is set to check Windows Server Update Services (WSUS).
  • In SmartEndpoint Console, the status "Status information is missing" appears.
           
Solution
Contact Check Point Support to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification please collect CPinfo files from the Security Management and Security Gateways involved in the case.

Hotfix installation instructions:
Refer to sk168597 - How to install a Hotfix.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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