Endpoint Security client upgrade fails due to CryptoPro software
The issue exists with Full Disk Encryption blade installed
In Endpoint Security Client installation log:
FDE Log: Start upgrading preboot files:
FDE Log: Failed to initialize ServiceMediaDriver, is the filter driver up and running?
FDE Log: Failed to find mountable SA
FDE Log: Upgrade failure.
MSI (s) (14!D0) [08:27:57:343]: Product: Check Point Endpoint Security -- Error 27116.Upgrade failure. The installer failed to upgrade a legacy installation.
In %ProgramData%\Checkpoint\Endpoint Security\Full Disk Encryption\FDE_dlog.txt:
20210405 101941,689+0400 I MsiExec.exe:848 FDEInstallDLL Start upgrading preboot files:
20210405 101941,705+0400 I MsiExec.exe:848 Failed to initialize ServiceMediaDriver, is the filter driver up and running?
20210405 101941,705+0400 I MsiExec.exe:848 FDEInstallDLL Failed to find mountable SA
20210405 101941,705+0400 E MsiExec.exe:848 Upgrade failure.
In Endpoint Security Client installation log:
MSI (s) (14!D0) [08:27:57:343]: Product: Check Point Endpoint Security -- Error 27569.Full Disk Encryption prepare installation failed.
Cause
During installation\upgrade of the Endpoint Security Client, the CryptoPro software injects its DLLs into the installation\upgrade process.
