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Policy installation fails with error code 0-2000084 Technical Level
Symptoms
  • Policy installation fails due to the following errors:
    "Internal problem in fwk_atomic_blade_load_prepare"
    "Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2000084)"
  • Files are transferred correctly to the $FWDIR/state/__tmp/FW1/ directory on the appliance (in the relevant virtual system context)
  • $FWDIR/state/__tmp/FW1/install_policy_report.txt on the corresponding VSID shows:
    ========== fwk atomic load prepare start ==========
    11:47:30 2000084 InternalMsg FWInstallPolicyAppKernel ERROR fwatom.c 8203 Failed to copy 'kernel tables' information to kernel memory space
    11:47:30 2000080 InternalMsg FWInstallPolicyAppKernel ERROR fwk_install_policy_app.c 207 fwk_install_policy_app_load_prepare 'fwk_atomic_load_prepare' failed
    11:47:30 2 GuiMsg FW1 ERROR install_policy_mgr_kernel.c 860 install_policy_mgr_k_load_prepare Policy installation failed on gateway. If the problem persists contact Check Point support (Error code: 0-2000084).

  • The "fw ctl pstat" command on the specific context reports very high virtual memory
Cause
The virtual memory is exhausted for the specific Virtual System context.
Solution
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