"Failed to create configuration due to dehydrated Microsoft account" error message when onboarding Harmony Email and Office

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"Failed to create configuration due to dehydrated Microsoft account" error message when onboarding Harmony Email and Office

Technical Level

Solution ID	sk172906
Technical Level
Product	Harmony Email and Office
Version	1.0
Date Created	19-Apr-2021
Last Modified	24-May-2021

Symptoms

Onboarding Harmony Email and Office fails with an error.
Error: "Failed to create configuration due to dehydrated Microsoft account".

Cause

A minimum of one Microsoft 365 tenant is in dehydrated mode (compressed state mode).

Solution

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