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Global Policy Assignment fails with "An internal error has occurred" Technical Level
Symptoms
  • Global Policy Assignment fails with "An internal error has occurred".
  • $MDS_FWDIR/log/cpm.elg shows:
    ERROR coresvc.internal.GlobalDomainAssignmentSvcImpl [qtp12345678-12345]: Failed to initialize GlobalDomainTask CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: Cannot retrieve IP address - not found in DB nor is it a machineLeveLDomain', errorCode='CP_ERR_UNSPECIFIED', errorFamily='null', messageForUser='null', message='Cannot retrieve IP address - not found in DB nor is it a machineLeveLDomain'} at com.checkpoint.management.dleserver.coresvc.internal.DomainManagementSvcImpl.getIpForDomain(DomainManagementSvcImpl.java:5234) at com.checkpoint.management.dleserver.coresvc.internal.CpprodUtilsSvcImpl.getDomainIP(CpprodUtilsSvcImpl.java:2) at com.checkpoint.management.dleserver.coresvc.internal.CpprodUtilsSvcImpl.isTrue(CpprodUtilsSvcImpl.java:13) at com.checkpoint.management.dleserver.coresvc.internal.ha.MgmtHaSvcImpl.isActive(MgmtHaSvcImpl.java:3900) at com.checkpoint.management.dleserver.coresvc.internal.ha.MgmtHaSvcImpl.isStandby(MgmtHaSvcImpl.java:856) at com.checkpoint.management.dleserver.coresvc.internal.GlobalDomainAssignmentSvcImpl.getActiveMdsForDomainAssignment(GlobalDomainAssignmentSvcImpl.java:904)
Solution
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