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Global Policy Assignment fails with "An internal error has occurred"
Technical Level
Solution ID
sk172704
Technical Level
Product
Multi-Domain Security Management
Version
R80.20, R80.30, R80.40, R81
Date Created
23-Mar-2021
Last Modified
04-Jul-2021
Symptoms
Global Policy Assignment fails with "An internal error has occurred".
$MDS_FWDIR/log/cpm.elg shows: ERROR coresvc.internal.GlobalDomainAssignmentSvcImpl [qtp12345678-12345]: Failed to initialize GlobalDomainTask
CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: Cannot retrieve IP address - not found in DB nor is it a machineLeveLDomain', errorCode='CP_ERR_UNSPECIFIED', errorFamily='null', messageForUser='null', message='Cannot retrieve IP address - not found in DB nor is it a machineLeveLDomain'}
at com.checkpoint.management.dleserver.coresvc.internal.DomainManagementSvcImpl.getIpForDomain(DomainManagementSvcImpl.java:5234)
at com.checkpoint.management.dleserver.coresvc.internal.CpprodUtilsSvcImpl.getDomainIP(CpprodUtilsSvcImpl.java:2)
at com.checkpoint.management.dleserver.coresvc.internal.CpprodUtilsSvcImpl.isTrue(CpprodUtilsSvcImpl.java:13)
at com.checkpoint.management.dleserver.coresvc.internal.ha.MgmtHaSvcImpl.isActive(MgmtHaSvcImpl.java:3900)
at com.checkpoint.management.dleserver.coresvc.internal.ha.MgmtHaSvcImpl.isStandby(MgmtHaSvcImpl.java:856)
at com.checkpoint.management.dleserver.coresvc.internal.GlobalDomainAssignmentSvcImpl.getActiveMdsForDomainAssignment(GlobalDomainAssignmentSvcImpl.java:904)
