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Unable to connect Security Gateway to Smart-1 Cloud when using a dynamic IP address Technical Level
Symptoms
  • Unable to connect Security Gateway to Smart-1 Cloud when using a dynamic IP address.

  • The Gateway may connect one time and establish SIC or push policy, and after that, it soon disconnects as the Gateway processes start to crash.

  • Turning Maas on (# maas on) after the first connection with the dynamically assigned gateway causes the processes to start crashing on the gateway.

Cause

When adding an interface to a dynamically assigned IP Security Gateway, a cprestart is being triggered (by design).

Smart-1 Cloud add a virtual interface when its processes on Security Gateway start.


Solution
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