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Unable to install policy after migration from R76SP.50 to R80.20SP, error code "0-2000173-3" Technical Level
Symptoms
  • After a Scalable Platforms Appliance upgrade from R76SP.50 to R80.20SP, policy install fails with this error code: "0-2000173-3".
  • A quick review of the directory structure on the relevant SGM shows missing files and folders under the /opt/CPsuite-R80.20/fw1/ main directory.
  • /opt/CPsuite-R80.20/fw1/CTX/CTX0000X/amw/ext_ioc/cur/sigs/malware_ioc.eng is missing from the specific VS that has the Anti-Malware blade turned on (Anti-Bot or Anti-Virus).

Cause
Directories and files were not created during the migration to R80.20SP. As a result, the policy install (using a different code than R76SP.50) looks for the files and fails since these files are not there.


Solution
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