Support Center > Search Results > SecureKnowledge Details
Security Gateway tries to fetch the policy from / sends logs to the real IP address of the Management Server instead of the public (NATed) IP address Technical Level
Symptoms
  • Security Gateway tries to fetch the policy from the real IP address of the Management Server instead of the public IP address.

  • Security Gateway sends logs to the real IP address of the Management Server instead of the public IP address.

  • SmartConsole shows the status of VPN tunnels established with the Security Gateway as "Down."

Solution
Note: To view this solution you need to Sign In .