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Cannot install ONP (On device Network Protection) certificate on Android Phone Technical Level
Symptoms
  • User fails to install ONP on Android device that is managed by WorkspaceOne. It fails without any error.
Cause
There is a restriction from the MDM that is blocking the installation of the ONP certificate.


Solution
From the policies in WorkspaceOne, make sure that the “Allow credential changes” option is selected.

'Devices > Profiles & Resources > Profiles > Add Under Restrictions > Allow Credentials Changes':


This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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