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"Error: Operation timed out" error when trying to connect with SmartConsole Technical Level
Symptoms
  • "Error: Operation timed out" message when trying to connect with SmartConsole.

  • The CPU and memory usage of CPM process may be abnormally high.

  • During debug, the $MDS_FWDIR/log/cpm.elg file shows:

    ERROR coresvc.internal.WorkSessionMgmtSvcImpl [taskScheduler-5]: Failed DomainSession 10a1a7fc803e71381bcf8059082653e1 discard. current ws 6830303c-ccbb-48b8-938e-da063cc45f28
    java.lang.SecurityException: Tried to open non existing session with id 6eb0c027-d343-4974-b55d-1543806d119c
    Failed to communicate with FWM: Exception during FWM call: Could not send Message.
    FATAL: Failed to send <DIFFERENT_NUMBER> notifications to FWM. Notifications lost. FWM of domain 6e6071fc-062d-2d44-bc71-bdd0adc6b1df out of sync!!!
    FATAL: Failed to send 1 notifications to FWM. Notifications lost. FWM of domain 2ba1a777-63da-9644-8829-303a22f05746 out of sync!!!

Cause

Many notifications while login attempt which blocks the FWM process to authenticate.


Solution
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