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How to uninstall Endpoint Security Client remotely Technical Level
Solution
This procedure shows how to uninstall an Endpoint Security Client remotely from the Security Management.

Supported versions

Client: E84.30 and higher
Server:
  • SmartEndpoint - R81 take 2 and higher (as a custom push operation) 
  • Endpoint Web Management Console   - R80.40 take 82 and higher (as a dedicated push operation)

Procedure in SmartEndpoint

  1. Go to the Users and Computers tab
  2. In the Global Actions section, select Push Operation.
  3. In the Create Push Operation window, select Client Settings.
  4. Select Custom Push
  5. Click Next.
  6. In a versions higher than R81: Select Uninstall client.
  7. In the Select Entities page, select the computers on which the operation should be performed.
  8. Click Next.
  9. In the Configure Operation page:
    In SmartEndpoint R81, in the Type field, enter 107. In versions higher than R81, the Type field does not exist.
    This is the page in SmartEndpoint R81:
  10. Optional: Configure User Notification settings. Most fields are editable
  11. Optional: Configure Scheduling settings.
  12. Click Next.

Procedure in the Endpoint Web Management Console

  1. Select the Push Operation, and click +
    The Add Push Operation window opens.
  2. In the Select Push Operation window, select Uninstall Client.
  3. Click Next.
  4. In the Select Devices window, select the computers on which the operation should be performed.
  5. Click Next.
  6. In the Configure Operation window, configure the User Notification and Scheduling.
  7. Click Finish.

User (Client-Side) Notifications

By default, the operation is performed as soon as the client gets the request, and the user is not notified. This behavior can be changed in SmartEndpoint and in the Endpoint Web Management Console. SmartEndpoint is more flexible.

Here is a notification that corresponds to the Server-side configuration:
 

Note:

  • Depending on the blades installed, uninstallation of the Endpoint Security Client can require several reboots. Reboot is performed automatically and the user cannot prevent it.
  • Audit logs (SmartLog) of an uninstall push operation are not sent by a client that is being uninstalled.
  • After installation success, client objects reside on the server side, until they are removed after a defined period of time (usually 30 days).

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