"show package tool" script fails to complete with "Script stopped running due to severe error!"

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Technical Level

Solution ID	sk170414
Technical Level
Product	Quantum Security Management
Version	R80.10 (EOL), R80.20, R80.30, R80.40
OS	Gaia
Date Created	11-Nov-2020
Last Modified	15-Apr-2022

Symptoms

The "show package tool" script fails to complete with "Script stopped running due to severe error!" even after following sk164433.
Management API logs during the time of the error show:

ID: 52 Address: http://127.0.0.1:50277/web_api/show-access-rulebase
Encoding: ISO-8859-1 Http-Method:
POST Content-Type: application/json
Headers: {Accept=[application/json], connection=[keep-alive],
Content-Length=[121], content-type=[application/json], Host=[127.0.0.1:50277], User-Agent=[java-api-wrapper],
X-chkp-sid=[3iV8Cw7Cd_pwh6pCubcucbeN00sNuRhY_pOnutYl9PY], X-Forwarded-For=[127.0.0.1], X-Forwarded-Host=[127.0.0.1],
X-Forwarded-Host-Port=[443], X-Forwarded-Server=[192.168.1.15]}
Payload: {"limit":10,"uid":"915832cd-967f-448e-9e23-1548b33ee93a","use-object-dictionary":true,"details-level":"full","offset":50}
...
Output from show_package*.tgz file shows:
[DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Command [show-access-rulebase] uid 915832cd-967f-448e-9e23-1548b33ee93a limit 10 offset 50 SUCCESSFUL
[DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.debug()DEBUG]: Command [show-access-rulebase] uid 915832cd-967f-448e-9e23-1548b33ee93a : Finished execution of 7 tasks
[DATE TIME com.checkpoint.mgmt_api.examples.MyLogger.severe()SEVERE]: Error: failed while creating policy package: 'Standard'. Exception: null. Error message: null
[DATE TIME com.checkpoint.mgmt_api.examples.ShowPackageTool.logoutReportAndExit()INFO]: Script stopped running due to severe error!

Cause

The message is getting truncated and as a result it fails.

Solution

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