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DO NOT share it with anyone outside Check Point.
"Unable to retrieve information from User Center (Connection error)" error on fetch license
Technical Level
Solution ID
sk170179
Technical Level
Product
Quantum Spark Appliances
Version
All
OS
Gaia Embedded
Platform / Model
1100, 1400, 1500, 1600, 1800
Date Created
08-Jan-2021
Last Modified
13-Jan-2021
Symptoms
License fetch via CLI on the appliance shows the following error:
Hostname> fetch license usercenter
Error: Unable to retrieve information from User Center (Connection error)
From the WebUI, if you attempt to select the 'Activate' option in Home -> Overivew -> License, you get the error:
"Cannot find registration information for the appliance in the Check Point User Center."
Connectivity is allowed to Check Point Servers, per sk83520.
