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Sporadic timeouts in the Anti-Malware/URL Filtering service (RAD) Technical Level
Symptoms
  • Sporadic timeouts in the Anti-Malware/URL Filtering service (RAD).
  • "Failed to fetch CP Site Resource" alerts appear in logs.

Cause
RAD service requests to cws.checkpoint.com are generated per relevant traffic through the Security Gateway.

Due to various Internet-related issues, sporadic failures connecting to this service may occur. This does not necessary indicate a problem with RAD.


Solution
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