Mobile access portal fails to load in a VSX environment with error in cvpnd: "Exception: SetDataReader::getField: Could not obtain the requested field - field name is: citrixStrictTicketEnforcement

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Mobile access portal fails to load in a VSX environment with error in cvpnd: "Exception: SetDataReader::getField: Could not obtain the requested field - field name is: citrixStrictTicketEnforcement - CVPND aborting"

Technical Level

Solution ID	sk169877
Technical Level
Product	VSX, Mobile Access / SSL VPN
Version	R80.30, R80.40
OS	Gaia
Platform / Model	All
Date Created	05-Oct-2020
Last Modified	04-Feb-2021

Symptoms

Mobile Access stops loading in VSX running R80.30 Jumbo Hotfix Take 217-219 / R80.40 Jumbo Hotfix Take 67-78.

Running the command# cvpnrestart shows the following lines in cvpnd.elg:

[CONF_READ] [CVPN_INFO] CvpnIS::SetDataReader::getField: Obtain the field: 'citrixStrictTicketEnforcement'
[CONF_READ] [CVPN_ERROR] CvpnIS::SetDataReader::getField: Could not obtain the field: citrixStrictTicketEnforcement
[ANY] Exception: SetDataReader::getField: Could not obtain the requested field - field name is: citrixStrictTicketEnforcement
Exception: SetDataReader::getField: Could not obtain the requested field - field name is: citrixStrictTicketEnforcement - CVPND aborting

Cause

The file CVPNDIR/conf/cvpnd_internal_settings.C was not copied from VS0 across all VSs.

Solution

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