Support Center > Search Results > SecureKnowledge Details
H323 session is not established after Polycom upgrade Technical Level
Symptoms
  • H323 session is not established after Polycom upgrade.

  • H323 traffic enters the inbound interface, but do not leave the outbound interface.

  • No drops are seen in logs or debug.

Cause

Changes in H323 fields in new Polycom versions:

Polycom introduced new 'hopcount' field to their SETUP packet.


Solution
Note: To view this solution you need to Sign In .