Support Center > Search Results > SecureKnowledge Details
Reason "Failure-reject" in Anti-Virus log, traffic fails Technical Level
Symptoms
  • Anti-Virus log shows: reason "Failure-reject".
    sk139292 does not resolve the issue.
  • The Anti-Virus blade's engine mode is set to "Fail-Close"; changing it to "Fail-Open" resolves the issue.
  • When the user tries to access some site resources, a blank page or a UserCheck Block Page appears.
  • Kernel debug (fw ctl debug -m CI + all) shows the following errors:
    ci_filter_av_ft_classify_by_magic: [ERROR]: sft_mgr_classify() failed;
    ci_avsi_inspect: [ERROR]: ci_av_mgr_inspect() failed;

    Kernel debug (fw ctl debug -m SFT + all) shows the following errors:
    {SFT_MGR} sft_db_classify: [SFT_ERROR] kiss_vbuf_add_buffer() failed;

Cause
There are Anti-Virus failures in the MD5 flow.


Solution
Note: To view this solution you need to Sign In .