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How to collect VPN logs from the Endpoint Security Client / Endpoint Security VPN Technical Level
Solution

Procedure in the Client GUI:

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  1. In the system tray, right-click the Yellow/Green Padlock icon.

  2. In the menu, click the applicable option:
      • In an Endpoint Security Client (Full Suite), click Display Overview.
      • In an Endpoint Security VPN Client (VPN only), click VPN Options.
  3. In an Endpoint Security Client (Full Suite):
    Click Remote Access VPN > Manage settings.

  4. Click the Advanced tab.
  5. Select Enable Logging (if needed, select the logging level Extended).

  6. Click Save & Close.


  7. Replicate issue.

  8. Repeat Steps 1-4 to get to the Advanced tab.

  9. Click Collect Logs.

  10. When the logs are collected, a Windows File Explorer window opens and shows the contents of archive Cabinet File "trlogs_<DATE>_<TIME>" that contains the log files.
    Example (click on the screenshot to enlarge it):
     

  11. In the top address bar, click the folder name that appears in front of the "trlogs_<DATE>_<TIME>".
    Get the Cabinet File that contains the log files.
    Example (click on the screenshot to enlarge it):
     

  12. Important: In the Client GUI, clear Enable Logging.

Procedure in the Client Command Line:

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  1. Open Windows Command Prompt.

  2. Go to the applicable folder:
    1. For an Endpoint Security Client (Full Suite):
      cd /d "c:\Program Files (x86)\CheckPoint\Endpoint Security\Endpoint Connect\"
    2. For an Endpoint Security VPN Client (VPN only):
      cd /d "c:\Program Files (x86)\CheckPoint\Endpoint Connect\"

  3. Enable the logging:
    trac.exe enable_log

  4. Replicate the issue.

  5. When the logs are collected, a Windows File Explorer window opens and shows the contents of archive Cabinet File "trlogs_<DATE>_<TIME>" that contains the log files.
    Example (click on the screenshot to enlarge it):
     

  6. In the top address bar, click the folder name that appears in front of the "trlogs_<DATE>_<TIME>".
    Get the Cabinet File that contains the log files.
    Example (click on the screenshot to enlarge it):
     

  7. Important: Disable the logging:
    trac.exe disable_log

Related Solutions:

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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