"No log servers available" error in SmartConsole after restoring the Gaia snapshot

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Technical Level

Solution ID	sk169018
Technical Level
Product	Quantum Security Management
Version	R80.10 (EOL), R80.20, R80.30, R80.40, R81, R81.10
OS	Gaia
Platform / Model	All
Date Created	07-Sep-2020
Last Modified	27-Apr-2022

Symptoms

"No log servers available" error in SmartConsole -> "Logs & Monitor" view, and there are no logs after restoring the Gaia snapshot on the Management Server / Log Server.
The $RTDIR/log_indexes/ directory is empty on the Management Server / Log Server.

Cause

By default, the $RTDIR/log_indexes/template folder is not included in the Gaia snapshot.

Solution

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