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In Jumbo Hotfix Accumulator for R80.30 Take 217, Rulebase search fails with: "An error occurred while searching" Technical Level
Symptoms
  • In Jumbo Hotfix Accumulator for R80.30 Take 217, Rulebase search fails with: "An error occurred while searching", if one (or more) of the rules that matches the search criteria has a reference to a security zone.
Cause
The issue occurs when a "where-used" API command fails. 


Solution

This problem was fixed. The fix is included in:

If you choose not to upgrade, Check Point can supply a Hotfix. Contact Check Point Support to get a Hotfix for this issue.
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.
For faster resolution and verification, please collect CPinfo files from the Security Management Server and Security Gateways involved in the case.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.
Applies To:
  • PRJ-16343 , PRHF-12861

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