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UserCheck Portal does not work on a VSX Gateway after the user installs R80.20SP Jumbo Hotfix Accumulator Take 279/283 Technical Level
Symptoms
  • UserCheck Portal stops working on VSX on non-VS0, after installation of R80.20SP Jumbo hotfix accumulator Take 279/283. The security functionality remains, but the Portal page does not appear.

  • Users receive a white blank page which endlessly tries to load the UserCheck page with no success.

  • The direcories under /opt/CPUserCheckPortal/CTX/ for the specific VS are missing.
    To verify this you can run from expert mode:
    # ls -l /opt/CPUserCheckPortal/CTX/

    There should be a CTX0000<vsid> corresponding folder per Virtual System.
    For example an expected output of a working VSX setup with 2 Virtual Systems:

    expert # ls -l /opt/CPUserCheckPortal/CTX/
    total 8
    drwxrwxr-x 10 admin root 4096 Aug 19 09:31 CTX00001
    drwxrwxr-x  9 admin root 4096 Aug 19 09:17 CTX00002

Cause

During Jumbo Hotfix installation, the corresponding Virtual Systems UserCheck Portal directories were removed.


Solution
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