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A file synchronization fails for Threat Extraction in a Cluster HA, when a failover is taking place Technical Level
Symptoms
  • A file synchronization fails for Threat Extraction in a Cluster HA, when a failover is taking place.
  • Once a failover is done, users are not able to get files which were received before.
  • A link is not accessible anymore, for example: a Hyperlink in the Email that goes to Check Point Portal = http://X*X*X*X/UserCheck/PortalMain?IID=%7bF6757E24-832F-0944-B899-479696008255%7d&origUrl=
Cause

A failure is taking place after the fail-over and files are not reachable any more.


Solution
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