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Policy installation fails with "Policy installation had failed due to an internal error. If the problem persists please contact Check Point support"
Technical Level
Solution ID
sk167293
Technical Level
Product
Multi-Domain Security Management
Version
R80.20, R80.30, R80.40
Date Created
22-Jun-2020
Last Modified
07-Oct-2021
Symptoms
"Policy installation had failed due to an internal error. If the problem persists please contact Check Point support" error message on policy installation failure.
The cpm.elg file shows:
INFO coresvc.internal.ObjectDumper [unboundedTaskExecutor-20]: found 4 internal ca's and 5 internal ca cert's
ERROR utils.runtime.CpAssert$DefaultAssertionErrorHandler [unboundedTaskExecutor-20]: AssertionError has been caught: Internal ca cert doesn't exist
ERROR infrastructure.logging.CpAssertionErrorExceptionLoggerHandler [unboundedTaskExecutor-20]: incident [75e774c9-7aef-4d1d-84e1-03694f864ca3]:
Internal ca cert doesn't exist
Issue can happen on one Domain or all of them.
Cause
During Policy Installation, we poll all Internal CA's and Internal CA certificates concerning the target domain. In this case, we wrongfully had additional CA certificate which had nothing to do with the VPN community configured on the Domain.
