Support Center > Search Results > SecureKnowledge Details
SKU, CK, Account ID, and Support Level fields are empty in SmartView Monitor or SmartConsole Technical Level
Symptoms
  • SKU, CK, Account ID, and Support Level fields are empty in SmartView Monitor or SmartConsole
  • The output for '#cpstat os -f licensing' is blank.

Cause
The $CPDIR/database/EntMgr_DB.xml file is corrupted.


Solution
Note: To view this solution you need to Sign In .