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"An unexpected error occurred" message displayed when clicking on 'View Current Status' in SmartEndpoint Overview tab Technical Level
Symptoms
  • "An unexpected error occurred" message displayed when clicking on 'View Current Status' in SmartEndpoint Overview tab.

  • From %LOCALAPPDATA%\CheckPoint\SmartEndpoint_Logs\R80_40\SmartEndpoint_Logs.txt
    [ERROR] [ExceptionViewer.WriteExceptionToLog]: -->Exception: An unexpected error occurred -->
    -->Exception: The given key was not present in the dictionary.
    --> at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
    at CP.UEPM.GuiIS.CommonControls.DetailsTypesConverter.ToString(DetailsTypes type)
    at CP.UEPM.GuiIS.CommonControls.EmonReportPagedDetailsList.ToggleColumns(List`1 listToVisible)
    at CP.UEPM.GuiIS.CommonControls.EmonReportPagedDetailsList.SetTheme()
    at CP.UEPM.GuiIS.CommonControls.EmonReportPagedDetailsList.Initialize(EmonReportType reportType)
    at CP.UEPM.GuiIS.CommonControls.PagedEmonReportDetailsHelper.RefreshDetailsByParameter(EmonReportPagedDetailsList& details, EmonRequestWhereInput whereInput, EmonReportType reportType, String dn)
    at CP.UEPM.GuiIS.CommonControls.PagedEmonReportDetailsHelper.RefreshDetailsByParameter(EmonReportPagedDetailsList& details, INodeItem node, EmonRequestWhereInput whereInput, EmonReportType reportType)
    at CP.UEPM.GuiIS.CommonControls.PagedEmonReportDetailsHelper.RefreshDetails(EmonReportPagedDetailsList& details, INodeItem node, String alertName, EmonReportType ReportType)
    at CP.UEPM.GuiIS.CommonControls.OverallStatusEndpointsControl.RefreshByAlertKey(String alertKey, EmonReportType reportType)
    at CP.UEPM.GuiIS.CommonControls.EndpointsControlDialog.EndpointsControlDialog_DataContextChanged(Object sender, DependencyPropertyChangedEventArgs e)
    at System.Windows.FrameworkElement.RaiseDependencyPropertyChanged(EventPrivateKey key, DependencyPropertyChangedEventArgs args)
    at System.Windows.FrameworkElement.OnDataContextChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
    at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
    at System.Windows.Framework
Solution
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