"NGM failed to import data" HA error after adding new Indicators

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Technical Level

Solution ID	sk167156
Technical Level
Product	Quantum Security Management, Multi-Domain Management
Version	R80.10, R80.20, R80.30, R80.40
OS	Gaia
Platform / Model	All
Date Created	31-May-2020
Last Modified	23-Jun-2021

Symptoms

After adding new Threat Indicators, Management HA might fail with "NGM failed to import data" error.
Manual full sync always works and resolves the issue.

Cause

The secondary machine trying to get the large object from /opt/CPsuite-R80.20/fw1/log/mgha/41e821a0-3720-11e3-aa6e-0800200c9fde/ngm/{...}, but this path contains only the zip file.

The extracted files are located in /opt/CPsuite-R80.X/fw1/tmp/...

Solution

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