SIC reset fails with "Please use a new one Time Password. The new One Time Password has to be set in Security gateway as well"

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Technical Level

Solution ID	sk166672
Technical Level
Product	Quantum Security Gateways, Quantum Security Management
Version	R80.40
OS	Gaia
Platform / Model	Open Server
Date Created	05-May-2020
Last Modified	10-May-2020

Symptoms

SIC reset with the gateway fails with "Please use a new one Time Password. The new One Time Password has to be set in Security gateway as well".
cpca_client lscert -stat Valid -kind SIC shows a valid certificate for the gateway. SIC.
Deleting gateway certificate per sk101049 does not help:
GuiDBedit Tool -> Network Objects -> network_objects -> [Gateway_Host_Name] -> Certificates

Cause

Connectivity issue between the Security gateway and the Management server.

Solution

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