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SIC reset fails with "Please use a new one Time Password. The new One Time Password has to be set in Security gateway as well"
Technical Level
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Solution ID
sk166672
Technical Level
Product
Quantum Security Gateways, Quantum Security Management
Version
R80.40
OS
Gaia
Platform / Model
Open Server
Date Created
05-May-2020
Last Modified
10-May-2020
Symptoms
SIC reset with the gateway fails with "Please use a new one Time Password. The new One Time Password has to be set in Security gateway as well".
cpca_client lscert -stat Valid -kind SIC
shows a valid certificate for the gateway. SIC.
Deleting gateway certificate per
sk101049
does not help:
GuiDBedit Tool -> Network Objects -> network_objects -> [Gateway_Host_Name] -> Certificates
Cause
Connectivity issue between the Security gateway and the Management server.
Solution
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