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SIC reset fails with "Please use a new one Time Password. The new One Time Password has to be set in Security gateway as well" Technical Level
Symptoms
  • SIC reset with the gateway fails with "Please use a new one Time Password. The new One Time Password has to be set in Security gateway as well".
  • cpca_client lscert -stat Valid -kind SIC shows a valid certificate for the gateway. SIC.
  • Deleting gateway certificate per sk101049 does not help:
    GuiDBedit Tool -> Network Objects -> network_objects -> [Gateway_Host_Name] -> Certificates
Cause
Connectivity issue between the Security gateway and the Management server.


Solution
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