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"Connection with is lost" error is displayed
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Technical Level
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| Solution ID |
sk166495 |
| Technical Level |
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| Product |
Quantum Security Gateways |
| Version |
R80.10 (EOL), R80.20 (EOL), R80.30 (EOL), R80.40, R81, R81.10, R81.20 |
| OS |
Gaia |
| Platform / Model |
All |
| Date Created |
04-May-2020
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| Last Modified |
23-Nov-2022
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Symptoms
- "Connection with <Security gateway name> is lost" error message is displayed under device information in SmartConsole.
- cpstat fails with "
Failed to establish session with AMON server at 127.0.0.1:18192"
cpd_admin list returns amon as an add-on:
[Expert@Host:0]# cpd_admin list
InstallPolicy
FetchPolicy
amon
RemoteLic
FetchContract
OSSicProxy
cpd_config -p | grep -A 8 '"amon"' shows strange Dll Name:
AddOn: "amon"
Dll Name: 97▒Ys▒▒Stext.so
Constructor: register_amon_addon
Destructor: deregister_amon_addon
Enabled: yes
Dll Module: N/A
Dll Version: N/A
Dll Build: N/A
Dll Configuration: N/A
Cause
There is a corrupted amon entry in the registry:
: (amon
:"Dll Name" (97▒Ys▒▒Stext.so)
:"AddOn Constructor" (register_amon_addon)
:"AddOn Destructor" (deregister_amon_addon)
:Enabled ("[4]1")
Solution
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