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Cannot see events from Security Management server Technical Level
Symptoms
  • Changes made to Network Objects on the Security Management Server are not reflected in the Logs view.
  • SmartEvent object is missing in "Log Servers" tab in Logs & Monitor.
  • The dbsync.elg shows:

    ERROR db_sync.server_side.DiffCalculator [dbsyncTaskExecutor-2]: GetDiff failure DomainId:41e821a0-3720-11e3-aa6e-0800200c9fde WorkSession:d9f0819b-6c6a-4711-a8f5-43f8878bfc7d
    CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException', errorCode='CP_ERR_WORK_SESSION_NOT_FOUND', errorFamily='null', messageForUser='null', message='null'}
    at com.checkpoint.management.dleserver.coresvc.internal.WorkSessionMgmtSvcImpl.getAndCacheWorkSessionFromDb_aroundBody36(WorkSessionMgmtSvcImpl.java:2640)
    at com.checkpoint.management.dleserver.coresvc.internal.WorkSessionMgmtSvcImpl$AjcClosure37.run(WorkSessionMgmtSvcImpl.java:1)
    at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)
    at com.checkpoint.management.dleserver.coresvc.internal.TransactionRetrySvcImpl.proceed(TransactionRetrySvcImpl.java:79)
    at com.checkpoint.management.dle.aspects.TransactionRetryAspect.aroundOperation(TransactionRetryAspect.java:7)
    at com.checkpoint.management.dleserver.coresvc.internal.WorkSessionMgmtSvcImpl.getAndCacheWorkSessionFromDb(WorkSessionMgmtSvcImpl.java:935)
    at com.checkpoint.management.dleserver.coresvc.internal.WorkSessionMgmtSvcImpl.getWorkSession(WorkSessionMgmtSvcImpl.java:2642)
    at com.checkpoint.management.dleserver.coresvc.internal.DomainWorkSessionSvcImpl.getDomainWorkSessionByWorkSessionAndDomainId(DomainWorkSessionSvcImpl.java:42)
    at com.checkpoint.management.db_sync.server_side.DiffCalculator.getDiff(DiffCalculator.java:286)
    at com.checkpoint.management.db_sync.server_side.DiffHandler.call(DiffHandler.java:16)
    at com.checkpoint.management.db_sync.server_side.DiffHandler.call(DiffHandler.java:47)
    at java.util.concurrent.FutureTask.run(FutureTask.java:277)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
  • Re-creating the SmartEvent object does not resolve the issue.
Cause
The last updated worksession id was deleted, the causes an error in dbsync that fails to sync the latest changes as it fails to find from where to do the sync.


Solution
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