Support Center > Search Results > SecureKnowledge Details
When entering packages for export in SmartEndpoint R80.40, it fails with "An Unexpected error occurred" Technical Level
Symptoms
  • When entering the packages for export in SmartEndpoint R80.40, it fails with "An Unexpected error occurred".
  • the following error shown In %localappdata%\CheckPoint\SmartEndpoint_Logs\SmartEndpoint_logs.txt: [ERROR] [GUIWaitHandler.PerformActionWithWaitDialog]: Failed to execute a function with a Wait Dialog System.InvalidOperationException: There is an error in XML document (1, 1). ---> System.Xml.XmlException: Data at the root level is invalid. Line 1, position 1. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.Throw(String res, String arg) at System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlTextReader.Read() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderContentXml.Read16_Data() --- End of inner exception stack trace ---
Cause
SmartEndpoint expects to receive information from the Endpoint Security Server about Software Deployment packages where the description field includes XML, or an empty string.

However, the description for 2 exported packages was not XML or an empty string. As a result, wrong description of content causes an error on SmartEndpoint.


Solution
Note: To view this solution you need to Sign In .