How to associate User Center acquired contracts with a Harmony Connect account

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Technical Level

Solution ID	sk166317
Technical Level
Product	Harmony Connect
Version	All
Date Created	13-Apr-2020
Last Modified	22-Feb-2021

Symptoms

When customers begin using Harmony Connect, they get a 30-day trial. During the trial period, customers can purchase a license by contacting their Check Point sales representatives.
Infinity Portal does not show that Harmony Connect has changed from a trial period with an expiration date to a purchased license with an updated expiration date.

Solution

Once you purchase the license

Navigate to Global Settings > Contracts
Click Associate Account
Enter your Check Point User Center credentials
Select your purchased Harmony Connect licenses
Harmony Connect shows as activated. The new expiration date gets updated.

For issues activating Harmony Connect licenses, please submit a support ticket for Harmony Connect.

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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