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Security Management Server whose IP was changed does not show logs from the Log Server Technical Level
Symptoms
  • The Security Management Server does not show logs from the Log Server.
    (Note: The Security Management Server has changed its IP address recently.)
  • The output of 'netstat -nap | grep 8211' on the Log Server shows the old IP address of the Security Management Server.
  • rfl.elg log shows:
    2020-03-23 15:42:41,059 ERROR [pool-1-thread-4] com.checkpoint.rfl.solr.monitoring.ServerConnectivityTask.printPingErrorMessage:23 - ping failed for
    server. ObjID: [53f41219-647a-4f47-8c08-6403da866c43'], IP Address: [x.x.x.x], Port: [8211], Local IP: [false], Connecting IP Address: [x.x.x.x|
    
Solution
Do the following:
  1. Look for the IP address of the Security Management Server on the Log Server: [Expert@log_server:0]#cat $RTIDR/conf/logServerConfig.xml
  2. If the IP address is incorrect, run the following command to sync the database: [Expert@log_server:0]#$SMARTLOGDIR/smartlog_server -Autoconf
This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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