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"The package was not downloaded. make sure you are connected to the server" error when uploading package
Technical Level
Solution ID
sk165852
Technical Level
Product
Quantum Security Gateways
Version
R80.10, R80.20, R80.30, R80.40
OS
Gaia
Date Created
06-Apr-2020
Last Modified
06-Jul-2021
Symptoms
Cannot upload initial package in Offline group after upgraded server from R77.30 series to R80.x, even added the option "--include-uepm-msi-file" when migrating.
"[error] The package was not downloaded, make sure you are connected to the server" is displayed in SmartConsole.
Cause
Because the node type value of R77.30 server of Offline group is still remains. In R77.30, the Offline group had its own type with code 16, which meant OFFLINE_ROOT_GROUP. But in R80.x version, using code 1 in database.
