Support Center > Search Results > SecureKnowledge Details
When downloading an archive with a lot of files through HTTP/HTTPS and with Threat Extraction enabled, the archive is received corrupted Technical Level
Symptoms
  • When downloading an archive with a lot of files through HTTP/HTTPS with Threat Extraction enabled, the archive is either received corrupted or missing some files that were originally in the archive.
  • In DLPU debug (according to sk97638), when looking only for lines containing the name of the files, similiar logs are seen:
    [PID][DATE TIME][DLPU_MNGR] dlpu_mngr_av_create_file_upload_data: using original format of file name: FILENAME.zip
    .
    [PID][DATE TIME.][DLPU_MNGR] dlpu_mngr_send_file_to_kernel_and_process_result: failed to send the file /tmp/scrub/{XXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX}/FILENAME.zip
Cause

There is a default two minutes timeout in DLP for files. Running Threat Extraction on an archive filled with files might take more than two minutes, causing the gateway to fail to forward some data to the kernel, resulting in a corrupted archive.


Solution
Note: To view this solution you need to Sign In .