Support Center > Search Results > SecureKnowledge Details
Policy installation fails with "Error code 0-2000064" Technical Level
  • Unable to install policy, receiving "Policy Installation failed on gateway, If the problem persists contact Checkpoint Error code 0-2000064" error.
  • Debug shows:

    [Expert@HostName:0]# export TDERROR_ALL_ALL=1
    [Expert@HostName:0]# fw -d fetchlocal -d $FWDIR/state/__tmp/FW1 >& install.dbg
    KluGatherDictionaries: failed to open file /opt/CPsuite-R80.
    FwKluGetFormatsDictionaryFile: error on Get Formats Dictionary File
    FwKluCompileKernelFormats: failed to get formats dictionary file
    fw_read_log_formats1 fail to compile kernel formats
    fw_read: fw_read_log_formats fail

A value under LogFormatsDictionary in the registry file is corrupt, the above error, /opt/CPsuite-R80., is the corrupt entry. 

Note: To view this solution you need to Sign In .