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"an error has occurred while adding watermark to file" on Threat Extraction Technical Level
Symptoms
  • "an error has occurred while adding watermark to file" error while adding watermark to file - Threat Extraction blade
  • Debugging the scrub process per sk97638, the following log is seen:
    [PID]@fw-name[DATE TIME] cpfc_user_conf_load_conf_file: failed to open cpfc user configuration file: /opt/CPsuite-R80.30/fw1/conf/scrub_user.conf
Cause
A  wrong owner permissions to the folder /var/log/jail$FWDIR/log.
Solution
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