Auto-registration of SandBlast Mobile app on Android 10 devices with Legacy Management mode does not work

Support Center > Search Results > SecureKnowledge Details

Technical Level

Symptoms

Automatic registration of SBM app on Android 10 devices with Legacy Management mode does not work.

Cause

Android 10 changes prevents SBM app from reading device identifiers that make impossible to recognize newly registered device.
- See https://developer.android.com/about/versions/10/privacy/changes#non-resettable-device-ids

Solution

Note: To view this solution you need to Sign In .