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Policy installation failed with "Internal error"
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Technical Level
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| Solution ID |
sk165418 |
| Technical Level |
|
| Product |
Quantum Security Management |
| Version |
R80.10 (EOL), R80.20, R80.30, R80.40 |
| OS |
Gaia |
| Date Created |
13-Mar-2020
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| Last Modified |
16-Mar-2020
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Symptoms
- Policy installation fails with "Internal error".
- The
cpm.elg file shows:
DATE TIME,PID WARN dlecommon.ngm_api.CpmiUtils [taskExecutor-4]: CPMI class CpmiFile does not have a table name.'
DATE TIME,PID INFO coresvc.internal.AutoPolicyInstallerSvcImpl [taskExecutor-18]: Got PolicyInstallationsProgressNotification{progressType=NOTIFICATION, inProgressTaskId=d7d2edff-4e55-4601-aa5d-f5fe37253919, currentTaskProgressPercentage=40, status=INPROGRESS, localDomainId=41e821a0-3720-11e3-aa6e-0800200c9fde, installPolicyResponse=null}
DATE TIME,PID ERROR dlecommon.ngm_api.CpmiUtils [taskExecutor-4]: No uid found for object of type com.checkpoint.management.gateway.schema.ren.dummy.CpmiTrackSettings
DATE TIME,PID WARN INACTIVE_TRANSACTIONS [taskExecutor-4]: Transaction is ended with no actual database access. see /opt/CPsuite-R80/fw1/log/inactive-tx.elg for details
DATE TIME,PID ERROR utils.runtime.CpAssert$DefaultAssertionErrorHandler [taskExecutor-21]: AssertionError has been caught: Environment args set cannot be null
DATE TIME,PID ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [taskExecutor-21]: incident
[338cb768-14b7-4eb2-b2a5-5b1149a0c1d3]:
com.checkpoint.infrastructure.utils.runtime.CpAssertionError: Environment args set cannot be null
Cause
Incorrect version of Security gateway is configured in SmartConsole.
Solution
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