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"SmartLog is not active" and "SMARTLOG_Server process is terminated" messages when opening "Logs & Monitor" tab Technical Level
Symptoms
  • In a rare scenario, when the user opens the Logs & Monitor tab, a message may appear stating that SmartLog is not active, or that the SMARTLOG_SERVER process is terminated.

  • The $RTDIR/conf/IpPortSml.xml file is missing some of the log servers' IP addresses.

  • In a rare scenario on Multi-Domain Server/Multi-Domain Log Server, several Domain Indexer processes may fail, generating a core dump and printing a "Failed to start web server (Probably another server listens on the same port)" message in the $INDEXERDIR/log/log_indexer.elg file.

Solution
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