The information you are about to copy is INTERNAL!
DO NOT share it with anyone outside Check Point.
High CPU on waagent on Azure Gateway
Technical Level
Solution ID
sk165055
Technical Level
Product
CloudGuard Network for Azure
Version
R77.30 (EOL), R80.10 (EOL), R80.20, R80.30
Platform / Model
Azure
Date Created
06-Feb-2020
Last Modified
10-Mar-2020
Symptoms
High CPU on Azure Gateways.
Error in waagent.log: "ERROR HostGAPlugin: Exception Put VM status: [000009] HostGAPlugin: Failed PageBlob clean-up: 503, Service Unavailable,"
Random VPN failures due to lack of resources.
Cluster failovers on Azure HA clusters caused by missing processed CCP packets.
waagent, python, or fw_full process take up 100% CPU on the Gateway.
Cause
The Microsoft Azure Linux Agent (waagent) is attempting to upgrade the waagent or is attempting to install a Linux extension to the CloudGuard for Azure Virtual Machines (Gateway, High Availability, VMSS, Management, MultiDomain Server).
