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Websites time out instead of redirecting to UserCheck Technical Level
Symptoms
  • Websites time out instead of redirecting to UserCheck.
  • In the fw ctl zdebug + drop output, the user sees the following drops for the Website IP:
    @;2945351903;[vs_1];[tid_3];[fw4_3];fw_log_drop_ex: Packet proto=6 10.10.2.128:56740 -> 104.26.15.178:80 dropped by fwmultik_process_f2p_cookie_inner Reason: PSL Drop: MUX_PASSIVE
    @;2945371339;[vs_1];[tid_1];[fw4_1];fw_log_drop_ex: Packet proto=6 10.10.2.128:56778 -> 104.26.15.178:80 dropped by fwmultik_process_f2p_cookie_inner Reason: PSL Drop: MUX_PASSIVE
    
  • The issue does not persist when the user browses an HTTPS URL.
  • Turning off SecureXL resolves the issue.
Cause

The UserCheck injection packet was not sent to the user.


Solution
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