Websites time out instead of redirecting to UserCheck

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Technical Level

Solution ID	sk164972
Technical Level
Product	URL Filtering, Application Control
Version	R80.20, R80.30
OS	Gaia
Date Created	31-Jan-2020
Last Modified	03-Feb-2020

Symptoms

Websites time out instead of redirecting to UserCheck.

In the fw ctl zdebug + drop output, the user sees the following drops for the Website IP:

@;2945351903;[vs_1];[tid_3];[fw4_3];fw_log_drop_ex: Packet proto=6 10.10.2.128:56740 -> 104.26.15.178:80 dropped by fwmultik_process_f2p_cookie_inner Reason: PSL Drop: MUX_PASSIVE
@;2945371339;[vs_1];[tid_1];[fw4_1];fw_log_drop_ex: Packet proto=6 10.10.2.128:56778 -> 104.26.15.178:80 dropped by fwmultik_process_f2p_cookie_inner Reason: PSL Drop: MUX_PASSIVE

The issue does not persist when the user browses an HTTPS URL.
Turning off SecureXL resolves the issue.

Cause

The UserCheck injection packet was not sent to the user.

Solution

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