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Security Management upgrade fails with messages about Upgrade Tools Technical Level
Symptoms
  • Security Management upgrade fails with messages about Upgrade Tools.
  • "No Upgrade Tools package is installed for version. To download the package manually, refer to sk135172. Restart verify/export/import process using -skip_upgrade_tools_check flag"
  • "Timeout. Failed to retrieve Upgrade Tools package. To download the package manually, refer to sk135172. Restart verify/export/import process using -skip_upgrade_tools_check flag"
  • "Your Upgrade Tools package is not up-to-date or failed to be retrieved automatically. To download the package manually, refer to sk135172. Restart verify/export/import process using -skip_upgrade_tools_check flag"
  • "Failed to retrieve the latest Upgrade Tools package. To download the package manually, refer to sk135172."
Cause

The Upgrade tools are not updated.


Solution

To resolve the problem, update the Upgrade Tools.

To do so, refer to sk135172 and download the latest package. 

This solution has been verified for the specific scenario, described by the combination of Product, Version and Symptoms. It may not work in other scenarios.

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