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Policy installation fails with "Policy installation had failed due to an internal error"
Technical Level
Solution ID
sk164383
Technical Level
Product
Quantum Security Management
Version
R80.10 (EOL), R80.20, R80.30
OS
Gaia
Platform / Model
All
Date Created
02-Jan-2020
Last Modified
28-Jan-2021
Symptoms
Policy installation fails with the "Policy installation had failed due to an internal error" message.
$MDS_FWDIR/log/install_policy.elg from the Management server shows an error similar to:
com.checkpoint.management.dleserver.coresvc.internal.ConversionManager$ConversionTask.call:146 [taskExecutor-635]: Failed to convert policy for task '8216' due to unexpected exception
com.checkpoint.management.coresvc.ObjectNotFoundException: Object not found - [e89bda0c-5559-4970-bd51-41dcbf6f643d, e69c9909-42df-4a94-a4ef-6b6cef70f62a, f28e90bd-5711-478c-b3fe-33e3ad4b5e2f, e29b0100-8856-4438-8521-469b2bb783e0]
Cause
Objects which should have been removed during an upgrade of the management system did not complete correctly.