Policy installation fails with "Policy installation had failed due to an internal error"

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Technical Level

Solution ID	sk164383
Technical Level
Product	Quantum Security Management
Version	R80.10 (EOL), R80.20, R80.30
OS	Gaia
Platform / Model	All
Date Created	02-Jan-2020
Last Modified	28-Jan-2021

Symptoms

Policy installation fails with the "Policy installation had failed due to an internal error" message.
$MDS_FWDIR/log/install_policy.elg from the Management server shows an error similar to:

com.checkpoint.management.dleserver.coresvc.internal.ConversionManager$ConversionTask.call:146 [taskExecutor-635]: Failed to convert policy for task '8216' due to unexpected exception com.checkpoint.management.coresvc.ObjectNotFoundException: Object not found - [e89bda0c-5559-4970-bd51-41dcbf6f643d, e69c9909-42df-4a94-a4ef-6b6cef70f62a, f28e90bd-5711-478c-b3fe-33e3ad4b5e2f, e29b0100-8856-4438-8521-469b2bb783e0]

Cause

Objects which should have been removed during an upgrade of the management system did not complete correctly.

Solution

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