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Policy installation of "General Properties" fails on R80.30 server with a virtual interface Technical Level
Symptoms
  • Policy installation of "General Properties" fails on R80.30 server with a virtual interface


  • In $UEPMDIR/engine/conf/epsNetwork the external IP address of the server cannot be found.

  • The below error can be found in $UEPMDIR/logs/server_messages.log: [2020-02-17 14:24:26,287] WARN Dispatcher-Thread-9 - Unable to load server list from disk cache. This is an expected occurrence, only for the server's initial run. (UEPMContext) com.checkpoint.uepm.api.epsbackend.is.EpsBackendException: TICKET_NUMBER = 1793845847. NetServer[addr=xxx.xxx.xxx.xxx;addr6=null;type=EPS;id=xxxxxxxx-xxxx-xxxx-xxxx-1966ff9587b5;groups=[default];opGroup=default;desc=;dn=CN=cp_mgmt,
    O=xxxxx.xxxx.xxxx.xxxxxxx;name=xxxxxx.xxxxxx.comcertId=xxxxxxxx-xxxx-xxxx-xxxx-xxxx97447163fqdn=] is local, but has non-existent IP address.
        at com.checkpoint.uepm.network.ServerListValidator.verifyIPlocality(ServerListValidator.java:131)
        at com.checkpoint.uepm.network.ServerListValidator.validateServers(ServerListValidator.java:79)
        at com.checkpoint.uepm.network.ServerListValidator.validate(ServerListValidator.java:49)
        at com.checkpoint.uepm.network.ServerListAccessor.validateActual(ServerListAccessor.java:141)

  • All clients are disconnected and this error can be found in cpda.log
    %programdata%\CheckPoint\Logs\cpda.log:
    2020-02-17 15:36:22.513 t:5804 root [debug ] Send succeeded, Got HTTP response body size: 150 bytes [CHTTPCall_curl::sendReq_internal]
    2020-02-17 15:36:22.513 t:5804 root [info ] HTTP response code: 500 [CHTTPCall_curl::sendReq_internal]
    2020-02-17 15:36:22.513 t:5804 root [error ] Unexpected HTTP response code: 500 [CHTTPCall_curl::sendReq_internal]
    2020-02-17 15:36:22.513 t:5804 root [error ] Response without escape chars (possible truncated):
    Server Exception: TICKET_NUMBER = 737567552. The Connection Point is not ready to handle requests. Try again later. Check the server logs for details. [CHTTPCall_curl::sendReq_internal]

  • When trying to reach https://<server's IP address>/cp/connectionPoint this error is displayed:
    server Exception: TICKET_NUMBER = xxxxxxxxxx. The Connection Point hasn't finished initial synchronization with EPS yet. Try again later. Check the server logs for details.

Solution
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