SED/Opal drive encryption stuck at 0 %

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Technical Level

Solution ID	sk164154
Technical Level
Product	Harmony Disk and Media Encryption, Endpoint Security Client
Version	E81 (EOL), E81.10 (EOL), E81.20 (EOL), E81.30 (EOL), E81.30_HF, E81.40 (EOL), E82 (EOL), E82.10 (EOL)
Date Created	19-Dec-2019
Last Modified	24-Dec-2019

Symptoms

One or more volumes on an SED/Opal disk does not finish encryption. This results in the disk being stuck at 0% encrypted.

Cause

On machines equipped with SED disk(s), and SED hardware encryption enabled in the policy, the entire disk will need to be encrypted.

We cannot support any 'Custom' volume encryption or skip encryption of hidden volumes.

This is due to a limitation of number of 'ranges' in the OPAL specification.

Solution

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