SmartLog shows UID instead of service in the "Service" column

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Technical Level

Solution ID	sk164012
Technical Level
Product	Quantum Security Management, SmartEvent / Eventia Analyzer
Version	R80.10 (EOL), R80.20, R80.30, R80.40
OS	Gaia
Platform / Model	All
Date Created	16-Dec-2019
Last Modified	14-Dec-2020

Symptoms

SmartLog (SmartConsole > Logging & Monitoring > logs) and SmartView Tracker show UID instead of the actual service details in the service pane:

RAW logs show 2 services, for example

['service': 29023]
['service_id': "V04545540-4757-4788-9df9-40babbfa1944"]

Cause

The reserved word was used in the service name.

Solution

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