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Identity Awareness Agent fails to connect to the configured Security Gateway Technical Level
Symptoms
  • Identity Awareness Agent fails to connect to the configured Security Gateway.
  • The Identity Awareness agent registers the address of a proxy server instead of the client IP.
  • Identity Awareness Agent log file (ia_client.log) shows the following error - [WinHttpCCC (NAC::IS::TD::Surprise)] UTILS::WinHttpCCC::asyncCallbackMethod: STATUS_REQUEST_ERROR: error 12002 (async API 5) on request (id X - XXXXXXX)
Cause

Identity Awareness Agent uses WinHTTP library to make connections with the Security Gateway. If a proxy is configured for that, it will be used by the Identity Agent as well.


Solution
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