Cannot log in to SmartEvent or Log Server with administrator defined during the First Time Wizard

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Technical Level

Solution ID	sk163773
Technical Level
Product	SmartEvent / Eventia Analyzer
Version	R80.10 (EOL), R80.20, R80.30, R80.40, R81, R81.10, R81.20
OS	Gaia
Date Created	29-Nov-2019
Last Modified	21-Nov-2022

Symptoms

The user cannot log in to SmartEvent or the Log Server with an administrator created during the First Time Wizard of the SmartEvent.

Cause

The same administrator name is defined in the local database of the SmartEvent and in the Security Management Server that manages the SmartEvent. Login fails because of the duplicate names.

Solution

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